COOKIE POLICY

NYGMA.AI

Last Updated: March 18, 2025

This Cookie Policy explains how Genie9 LTD (“Genie9”, “we”, “us”, or “our”), a company registered in England and Wales with company registration number 08669198, uses cookies and similar technologies on the Nygma.ai website and service (collectively, the “Service”).

This policy provides detailed information about what cookies are, how we use them, the types of cookies we use, your choices regarding cookies, and how to contact us with questions.

1. WHAT ARE COOKIES?

1.1 Definition

• Cookies are small text files that are stored on your browser, device, or the hard drive of your computer when you visit a website
• They contain information about your visit, preferences, and can remember your actions and preferences over time
• Cookies are widely used to make websites work more efficiently and provide valuable information to website owners

1.2 Types of Technologies

• Cookies: Traditional browser cookies that store text on your device
• Local Storage: Similar to cookies but can store larger amounts of data on your browser
• Session Storage: Similar to local storage but cleared when the session ends
• Pixel Tags/Web Beacons: Small invisible graphics that can track page visits and actions
• Device Fingerprinting: Collection of device attributes to recognize devices
• Other Similar Technologies: Any technology that stores or accesses information on your device

2. HOW WE USE COOKIES

2.1 Essential Purposes

• Authenticate users and maintain sessions
• Remember your preferences and settings
• Ensure the security of your account
• Provide core functionality of the Service
• Balance server load and optimize performance

2.2 Analytics and Improvement

• Understand how users interact with our Service
• Analyze feature usage and user flows
• Identify and fix errors or performance issues
• Improve user experience based on usage patterns
• Test and optimize different versions of our Service

2.3 Marketing and Personalization

• Remember your preferences for targeted advertising (if applicable)
• Measure the effectiveness of our marketing campaigns
• Personalize your experience based on your preferences
• Provide relevant content and recommendations

3. TYPES OF COOKIES WE USE

3.1 Essential Cookies

• Purpose: Required for the Service to function properly
• Duration: Session or persistent (typically up to 2 years)
• Examples:
  • Authentication cookies
  • Security cookies
  • Load balancing cookies
  • User preference cookies
• Can be Disabled: No, these are necessary for the Service to function

3.2 Analytics Cookies

• Purpose: Help us understand how users interact with our Service
• Duration: Persistent (typically up to 2 years)
• Examples:
  • Google Analytics cookies (_ga, _gid)
  • Service usage tracking cookies
  • Performance measurement cookies
• Can be Disabled: Yes, through your cookie preferences

3.3 Preference Cookies

• Purpose: Remember your settings and preferences
• Duration: Persistent (typically up to 1 year)
• Examples:
  • Language preference cookies
  • Theme selection cookies
  • View mode preference cookies
• Can be Disabled: Yes, through your cookie preferences

3.4 Third-Party Cookies

• Purpose: Provided by third-party services integrated into our Service
• Duration: Varies according to the third-party provider
• Examples:
  • Payment processor cookies
  • Analytics provider cookies
  • Content delivery network cookies
• Can be Disabled: Yes, through your cookie preferences or browser settings

4. SPECIFIC COOKIES USED

4.1 Essential Cookies

Name	Provider	Purpose	Expiration
session_id	Nygma.ai	Maintains user session	Session
csrf_token	Nygma.ai	Prevents cross-site request forgery	Session
auth_token	Nygma.ai	Maintains authentication state	30 days
preferences	Nygma.ai	Stores user interface preferences	1 year

4.2 Analytics Cookies

Name	Provider	Purpose	Expiration
_ga	Google Analytics	Distinguishes users	2 years
_gid	Google Analytics	Identifies user session	24 hours
_gat	Google Analytics	Throttles request rate	1 minute
usage_metrics	Nygma.ai	Tracks feature usage	90 days

4.3 Preference Cookies

Name	Provider	Purpose	Expiration
language	Nygma.ai	Stores language preference	1 year
theme	Nygma.ai	Stores theme preference (light/dark)	1 year
view_mode	Nygma.ai	Stores file view preference (list/grid)	1 year

4.4 Third-Party Cookies

Name	Provider	Purpose	Expiration
_stripe_mid	Stripe	Fraud prevention and detection	1 year
intercom-*	Intercom	Support chat functionality	Varies
zendesk_*	Zendesk	Support system functionality	Varies

5. COOKIE CONSENT

5.1 Consent Management

• We obtain your consent for non-essential cookies through our cookie banner
• You can change your cookie preferences at any time through our cookie preference center
• Essential cookies do not require consent as they are necessary for the Service to function

5.2 Initial Visit

• When you first visit our Service, you will see a cookie banner
• You can accept all cookies, reject non-essential cookies, or customize your preferences
• Your choice will be remembered for future visits

5.3 Updating Consent

• You can update your cookie preferences at any time by:
  • Clicking on “Cookie Preferences” in the footer of our website
  • Clearing your browser cookies and revisiting our site
  • Contacting us to request changes to your preferences

6. YOUR CHOICES REGARDING COOKIES

6.1 Cookie Preference Center

• Our cookie preference center allows you to:
  • View all cookie categories
  • Enable or disable non-essential cookies
  • Update your preferences at any time
• Access the preference center through the “Cookie Preferences” link in our website footer

6.2 Browser Controls

• Most web browsers allow you to control cookies through their settings
• You can:
  • Delete existing cookies
  • Block or allow cookies
  • Set preferences for certain websites
  • Opt for “private” or “incognito” browsing sessions
• Instructions for managing cookies in common browsers:
  • Chrome
  • Firefox
  • Safari
  • Edge

6.3 Consequences of Disabling Cookies

• If you disable essential cookies, the Service may not function properly
• If you disable analytics cookies, we won’t be able to improve the Service based on usage data
• If you disable preference cookies, your settings may not be remembered between sessions

6.4 Do Not Track

• Some browsers have a “Do Not Track” feature that signals to websites not to track your activity
• We respect Do Not Track signals and adjust our data collection accordingly
• When we detect a Do Not Track signal, we disable non-essential cookies

7. COOKIES AND ZERO-KNOWLEDGE ENCRYPTION

7.1 Separation of Concerns

• Cookies are used for website functionality and analytics
• They are separate from our zero-knowledge encryption system
• Cookies cannot access your encrypted content

7.2 Security Implications

• Cookies used for authentication and security help protect your account
• No cookies have access to your encryption keys or decrypted content
• Our zero-knowledge architecture ensures that your content remains secure regardless of cookie settings

8. DATA RETENTION FOR COOKIES

8.1 Cookie Lifespans

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain until they expire or are deleted
• We set reasonable expiration periods for each cookie based on its purpose

8.2 Cookie Data Usage

• Data collected through cookies is retained only as long as necessary
• Analytics data is anonymized when possible
• We follow data minimization principles for all cookie-related data

9. UPDATES TO THIS POLICY

9.1 Policy Changes

• We may update this Cookie Policy from time to time
• Material changes will be communicated to users through the Service
• The current version will always be available on our website

9.2 Version History

• The effective date of this policy is indicated at the top of this document
• Previous versions are available upon request

10. INTERNATIONAL CONSIDERATIONS

10.1 EU/UK Cookie Law Compliance

• We comply with the EU ePrivacy Directive and UK PECR
• We obtain consent for non-essential cookies as required
• We provide clear information about cookies and their purposes

10.2 Cross-Border Implications

• Cookie regulations vary by country
• We implement a compliant approach that satisfies the most stringent requirements
• Users in all regions can manage their cookie preferences

11. LIMITATION OF LIABILITY

11.1 Liability Cap

• IN NO EVENT SHALL GENIE9’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS RELATED TO COOKIES OR THE SUBJECT MATTER OF THIS POLICY EXCEED ONE HUNDRED U.S. DOLLARS ($100.00), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE.

12. CONTACT INFORMATION

For questions about this Cookie Policy, please contact:

Genie9 LTD
3 Shortlands
W68DA, London
United Kingdom
Email: privacy@genie9.com

END OF COOKIE POLICY